Printlogik Ltd, company number 14982540 Registered office: 11 Hind Avenue, Breaston, Derbyshire, DE72 3DG, United Kingdom
Version 2.0 - last updated 30 September 2026
1. Why most of our work cannot be returned
Almost everything we produce is made to your specification - your artwork, your sizes, your finish. A bespoke print run cannot be resold or repurposed, so once it is made it is yours.
For that reason we do not accept returns or exchanges simply because you have changed your mind. This applies to business and consumer customers alike, and reflects the exemption in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for goods made to a customer's specification or clearly personalised.
This does not affect your rights if something is wrong with the work. See section 4.
2. Cancelling before production
You may cancel free of charge within 24 hours of order confirmation, provided production has not started.
After that, or once production has begun, we will charge for work already carried out - materials committed, plates made, time spent - and will tell you what that amounts to before invoicing. We do not charge more than our actual costs and committed spend.
If you think you may need to cancel, tell us as early as possible. We would always rather pause a job than argue about it afterwards.
3. Goods that are not bespoke
Where we sell something that is not made to your specification, the ordinary distance-selling rules apply and consumers have 14 days from receipt to cancel and return it unused, at their own cost.
At the time of writing, everything we sell is bespoke. If that changes, the product page will say so.
4. If something is wrong
We check work before it leaves us, but faults and transit damage do occasionally happen.
Tell us as soon as you reasonably can, and ideally within 7 days of delivery. Email support@printlogik.co.uk with your order number, a description of the problem, and photographs where they would help.
Reporting quickly helps us investigate while the courier's records are still available and while the rest of the run is still with us. It is not a deadline that removes your rights: if a fault only becomes apparent later, tell us then and we will still deal with it.
Where the work is faulty, damaged in transit, or not what you ordered, we will at our discretion reprint it, repair it, or refund you in whole or in part, depending on the nature of the problem.
Consumers
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. In particular you have a short-term right to reject goods that are not of satisfactory quality, fit for purpose, or as described, and rights to repair, replacement or a price reduction after that. Those rights apply regardless of anything written here.
Business customers
Where you are buying in the course of a business, please notify us of any shortage, damage or defect within 7 days of delivery, and give us a reasonable opportunity to inspect the goods before they are used or disposed of.
5. Things that are not faults
We cannot accept returns or claims for:
- Errors present in artwork you approved. Once you sign off a proof, the content, spelling and layout are your responsibility
- Colour variation within normal commercial tolerance. Screens and presses do not match exactly, and neither do two separate print runs
- Quantity variation within normal trade tolerance, where a run comes in slightly over or under. We invoice the quantity delivered
- Damage caused after delivery by storage, handling or use
If you are unsure whether what you are seeing is a fault, send us a photograph and we will tell you honestly.
6. Our liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else it would be unlawful to exclude.
Subject to that, and for business customers only, we are not liable for indirect or consequential loss, including loss of profit, contracts or anticipated savings, and our total liability for any order is limited to the price paid for it.
7. Complaints
If you are unhappy with how we have handled a claim, email support@printlogik.co.uk and ask for it to be reviewed by a director. We will respond within 10 working days.
8. Governing law
This policy, and any dispute arising from it, is governed by the laws of England and Wales, and subject to the non-exclusive jurisdiction of the courts of England and Wales.