Printlogik Ltd, company number 14982540 Registered office: 11 Hind Avenue, Breaston, Derbyshire, DE72 3DG, United Kingdom
Version 2.0 - last updated 30 September 2026
1. When your order will arrive
Production time depends on the product, the finish and the quantity, and starts once we have your approved artwork and, where applicable, payment. Your order confirmation or quotation gives the production time for your job.
Once produced and dispatched, our estimated delivery times are:
| Service | Estimated time |
|---|---|
| Standard UK | 3 - 5 working days |
| Expedited UK | 1 - 2 working days |
| International | 7 - 14 working days, depending on destination |
These are estimates, not guarantees, and exclude customs processing.
If we have not agreed a delivery date with you, we will deliver within 30 days of your order, as the Consumer Contracts Regulations require. If we cannot, we will tell you and you may treat the order as cancelled and receive a refund for anything not yet produced.
If you need print for a fixed date - an event, a launch, a deadline - tell us before you order and we will confirm in writing whether we can meet it.
2. Shipping costs
Costs are calculated on destination, size and weight, and shown at checkout in addition to the product price.
Please check your delivery address before ordering. Re-routing or redelivery caused by an incorrect or incomplete address may incur an additional charge, which we will tell you about before applying.
3. Who carries the risk
Your order remains our responsibility until it is delivered to you or to someone you have nominated to receive it. If it is lost or damaged in transit, that is ours to resolve, not yours - contact us and we will reprint or refund in line with our Returns Policy.
We use reputable couriers, but they are our contractors and we do not pass their failures on to you. This applies to consumers as a matter of law, and we apply it to business customers as a matter of policy.
Where you arrange your own collection or nominate your own courier, risk passes to you when the goods leave our premises.
4. Delays outside our control
Some things are genuinely beyond us - severe weather, customs inspections, courier network failures, and similar events. Where that happens we will tell you promptly, keep you updated, and do what we reasonably can to get your order to you. We are not liable for consequential losses caused by such delays, but we will still put the delivery right.
5. Tracking
Tracking is provided as standard on international shipments, emailed to you on dispatch.
UK orders are not currently tracked by default. If you would like tracked UK delivery, ask us before you order and we will quote it. Whether or not your order is tracked, section 3 still applies - if it does not arrive, tell us and we will sort it.
6. If your order has not arrived
Contact support@printlogik.co.uk or call 01332 890222 with your order number. We will investigate with the courier and come back to you.
Please allow one working day past the estimated window before chasing, as late-running deliveries frequently arrive the next day.
7. International orders and customs
International shipments may attract customs duties, import taxes or handling fees in the destination country. These are set by that country, are payable by the recipient, and are not included in our prices or shipping charges.
We recommend checking with your local customs authority before ordering. We cannot predict or refund these charges, and we cannot mark shipments as gifts or under-declare their value.
8. Damage or shortage on arrival
If your delivery arrives visibly damaged, please note it with the courier where you can, and tell us as soon as reasonably possible with photographs. Our Returns Policy sets out what happens next.
9. Governing law
This policy, and any dispute arising from it, is governed by the laws of England and Wales, and subject to the non-exclusive jurisdiction of the courts of England and Wales.